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Complaints Complaints and other notes may be submitted by the ordering Customer. Complaints to be submitted in writing by mail: sklep@mdruk.com or by fax: 0048 22/811 21 40. The complain document always contains the order number, which is the subject of the complaint. Each complaint should contain a detailed description of non-compliance. Complaints concern the non-complied or damaged products of the order. Faulty parts of the order do not authorise to claim the entire delivery. Each complaint submitted by the Customer shall be considered individually. A complaint may be filed up to 14 calendar days from the date of delivery. After this time, the service complaint shall not be considered. Complaints are accepted on weekdays to 16:00. Complaints about the quality of courier deliveries shall be considered only after submission of documents for the damage. In the case a visible damage or partial loss of goods upon receipt are stated, the fact must be noted on the delivery statement immediately after receipt of the goods and a damage protocol must be drawn up in the presence of the courier. Complaints are submitted in writing within 5 calendar days from the date of acceptance of the shipment. In the case of delivery damage, the Orderer is obliged to making the damage to the Printing House available until the complaint procedure is finished. Not-making complaint within 5 calendar days from the date of delivery taking over without complaints shall expire the claim. In the case of delay in delivery, the Orderer must note the fact on the shipping document in the presence of the courier. It is required to provide the date and time of delivery and the reason for the delay (as stated by the representative of the courier company). In the case of a documented refusal of a delivery acceptance by the Orderer, the parcel is returned to the Printing House at the expense of the Orderer. The parcel, which was not delivered to the destination indicated on the consignment within 30 days after the expected date of the service, is considered to be lost. Complaints for non-performance or improper performance of the contract for the provision of services and additional services can be made to the courier companies only by the Printing House. Complaints should be submitted in writing within 14 days.  


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